Collections Representative ? CR
Collections / Jacksonville
Varying shifts which include:
8:00 am ? 5:00 pm
12:00 pm ? 9:00 pm
Reporting Relationship
Collection Supervisors
Job Summary
As a Collection Representative you would be responsible for locating and notifying customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts. Overtime required, including nights and weekends.
Essential Duties and Responsibilities
- Locate and notify customers of delinquent accounts by mail, or telephone in order to solicit payment;
- Solicit payments and post amounts paid to customer accounts;
- Locate and monitor overdue accounts, using computers and a variety of automated systems;
- Record information about financial status of customers and status of collection efforts;
- Locate and notify customers of delinquent accounts by mail, or telephone in order to solicit payment;
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts;
- Advise customers of necessary actions and strategies for debt repayment;
- Persuade customers to pay amounts due on account;
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports;
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers;
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Supervisory Responsibilities
This position has no direct reports.
Qualification Requirements
A high school diploma or equivalent.
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of arithmetic to solve basic mathematic problems.
Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Knowledge of customer relationship management (CRM) software, and information retrieval or search software (LexisNexis, IRB). Proficiency with spreadsheet and word processing software (Excel, Word) and Internet.
Competencies
Effective Communication
The ability to express oneself clearly in written and oral forms of communication
Demonstrates Values
Demonstrates the use of MarkOne Financial values in decision-making process
Customer Orientation
The ability to demonstrate concern for satisfying one’s external and / or internal customers
Results Orientation
The ability to focus on the desired result of one’s own or one’s unit’s work, setting challenging goals, focusing effort on the goals, and meeting or exceeding them
Judgment and Decision Making
Uses appropriate analysis, judgment and logic when solving problems and making decisions
For consideration, please submit your resume to hr [at] mark-one.net. Be sure to include the job code for the position you are interested in.